The Program Director is responsible for implementation, ongoing management and strategic growth of the program. The Program Director oversees day-to-day program operations and is responsible for: budgeting, revenue and cost management, reimbursement, quality management, performance improvement, marketing and community education, and human resource management.
The Program Director is responsible for maintaining collaborative and consultative client relationships, integrating programs within the hospital organization and creating effective working relationships within the company, both internal and external to the hospital organization.
Program Director Responsibilities:
- Developing communication methods to facilitate the flow of information and maximize effective communication throughout the program.
- Managing and/or coordinating all aspects of the revenue cycle including: inquiry conversion, scheduling, registration, treatment authorization, documentation, coding, charge entry, billing, collections and, denial processes.
- Responsible for cost management through appropriate utilization and management of labor and supply utilization. Working with Region support team to complete a quarterly financial review and presenting results to hospital leadership.
- Developing, implementing and consistently executing a marketing and community education plan. Working collaboratively with the hospital to coordinate market specific activities.
- Initiating contacts and developing key relationships with all appropriate healthcare referral sources as accomplished through routine correspondence campaign, direct mail, press kits and, consistent contact with referral sources.
- Recruiting, interviewing, hiring and managing personnel in conjunction with the company/hospital’s Human Resources Department.
- Establishing performance expectations, providing regular feedback and consistently managing these expectations. Completing performance appraisals, promoting staff development activities, utilizing performance improvement procedures as necessary, and adhering to the hospital/company policies and procedures.
Program Director Requirements:
- Bachelor’s Degree: Business Administration, Nursing or other health related field, Masters in Healthcare Administration or Business Administration preferred and three to five years related experience and/or training; or equivalent combination of education and experience.
- Ability to define problems, collects data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
The Program Director is ultimately accountable for achieving program metrics, demonstrating the value proposition to the customer and contract retention.